The University provides free, confidential and professional assistance to employees – and other people whose care is the responsibility of the employee – through the Employee Assistance Program (EAP).
The two service providers who currently offer the program on behalf of the University are:
- Call 1300 361 008 (24 hours) for telephone and face to face counselling (including the Manager Assistance Hotline)
- Optum Online (UWA only)
- Optum Livewell Online Portal
- Counselling is available in a range of Perth metro and regional locations. The Optum Contact Centre staff will attempt to schedule an appointment at your nearest available location.
- Changes to the Employee Assistance Program:
- From 1 April 2017 PeopleSense will be UWA's new external EAP provider. PeopleSense employs registered psychologists with extensive experience in EAP counselling and workplace consulting. Their services include face-to-face; telephone or online support, as well as a Manager Assistance Program.
For clients already receiving support from Optum (first session on/before 31 March 2017), sessions with your counsellor will continue until completed. Any new clients phoning Optum from 1 April will be re-directed to PeopleSense. The University’s internal EAP provider - UWA Counselling Service still remains.
This webpage will be formally transitioned with PeopleSense's details on 31 March 2017. Updated EAP brochures, posters and wallet cards will placed in all UWA mailboxes. Book into the PeopleSense EAP Information Session to understand the services they offer and to meet their friendly staff.
- UWA Counselling Services
- 1st Floor, South Wing
Social Sciences Building
- Phone (office hours only)
- (+61 8) 6488 2423
The Employee Assistance Program is intended for people who are experiencing difficulties of a personal or work-related nature. The EAP provides assistance for issues such as:
- conflict resolution
- coping with change
- interpersonal relationships
- marital and family problems
- anxiety, stress, depression
- trauma and critical incidents
- alcohol and substance misuse
- grief and loss issues
- impact of financial and legal problems
- coaching for managers and supervisors.
The University provides this service in order to promote a satisfying, safe and healthy work environment.
Employees, a person whose care is the responsibility of the employee, immediate family members, partners, and people in close relationships with staff may access the program. This extends up to 3 months after termination of employment at UWA.
Managers and supervisors are expected to support and encourage the use of the program by staff.
Back to top
The program provides the following:
- confidential and professional advice
- feedback to the University on general organisational issues
- assistance to the University in ongoing organisational development
- assistance to senior staff to develop skills in employee management
- quarterly statistics to the University for review of policies and procedures.
The service provider's role is to provide a short-term intervention service for issues that can generally be dealt with in six or fewer sessions. Further sessions may be made available upon a request to the University from the service provider.
A Managers' Hotline service is also provided on 1300 361 008. This provides same-day telephone consultation for managers or supervisors, in dealing with difficult people issues – for example, when you are faced with a difficult staff/student management situation and would value the opportunity to talk it over and perhaps come away with some fresh ideas on how to manage it.
EAP is a confidential service. All staff members who act in a supervisory role can access the Managers' Hotline.
Optum offers Optum Online, which provides advice and information to plan and prepare for the challenges of everyday life. At this website are factsheets, links to external websites and five-step programs designed to help you improve aspects of your personal life, work life and health and well-being.
Back to top
Employees, a person whose care is the responsibility of the employee, immediate family members, partners, and people in close relationships with staff may access the program. Any eligible person may contact the service provider directly and arrange an appointment when there are issues to be discussed in a private and confidential setting without anyone in the University being involved. This is the typical way of accessing the EAP.
The manager or supervisor may inform a staff member of the services provided by the EAP and suggest that the employee may benefit from using these services. Safety and Health representatives, Equity and Diversity advisers, or any other University employee may become aware of developing situations where EAP services could benefit fellow staff members and may suggest self-referral (in confidence) at an early stage.
It should be noted that employees are not obliged to use the services of the EAP following such suggestions.
Group conflict resolution
Where incidents or workplace conflict arise, and where managers or supervisors believe group facilitation will be effective, then involvement with an EAP service provider may be desirable.
Attendance may be either as an individuals or as a group. Group sessions, are additional to individual entitlements. Central funding of up to $1000 is available to assist with group conflict resolution service provision.
Trauma or critical incident
The manager or supervisor should be aware of the possible emotional impact of a work-related trauma or critical incident and referral options available to employees. Refer to the Critical Incident Counselling Procedure.
A person using the EAP may be referred to an appropriate agency where the nature of the problem is such that further professional help is considered desirable. The service provider may, upon referral to the specialist provider, liaise with them and continue to act as point of contact for the specialist provider.
The University does not meet the cost for such additional specialist services.
Back to top
EAP services are available during work time and after hours through Optum.
Arrangements for time off during working hours to attend sessions will be the same as that which exists between supervisors and staff members for any other form of time off work. This may include an application for short leave or sick leave with the provision of the usual certificate requirements where necessary.
The University expects that supervisors would be supportive of employees wishing to use the EAP and, where practicable, provide flexibility for the employee to attend during work time.
Back to top
Be assured that if you use the EAP, discussions with the service provider will remain confidential, although there are a few exceptions to this, and they will be explained in the consultation.
Staff members may decide that it will assist them if their supervisor is informed about their situation and how it is affecting their work. In such a case the staff member must give written permission to the service provider for a specified person to be contacted.
Back to top