At UWA the wellbeing of our employees is important to us. As part of this commitment the University provides support to employees and eligible persons through the Employee Assistance Program (EAP)
Our service provider
Perth metro and regional locations available
T: 1300 307 912 (24 hours, 7 days)
E: [email protected]
Please note: Only emergency / critical incident appointments are available outside of office hours.
PeopleSense have transitioned the majority of their EAP appointments to telephone / Skype and have a wide range of availability. There are face to face appointments available as required however wait times may apply, this may also change dependent on Department of Health advice.
Please also see the other services tab below to find out about the wellbeing services you can access under your PeopleSense EAP entitlement.
What is the EAP?
The EAP is a free confidential counselling service offered to UWA employees and eligible persons. This program can assist with personal or work-related issues that may be impacting your health, wellbeing or job performance.
What issues can EAP assist with?
Often, the longer an issue remains unresolved, the more aspects of your life are affected by it. Early help with a minor issue may prevent its development into a major one. These issues may include:
- Conflict with others
- Coping with change
- Marital and family problems
- Children and adolescents' mental health
- Anxiety, stress and depression
- Alcohol and substance misuse
- Grief and loss
- Crisis or trauma response
- Coaching for managers and supervisors
Who can use the EAP?
- Employees and approved University affiliates
- Family members: a person whose care is the responsibility of the employee or those in a close relationship with the employee
- Access to the program extends up to three months after cessation of employment at UWA.
What can I expect from an EAP counselling session?
You can expect a high-quality professional service from senior counsellors and registered psychologists with a broad range of EAP counselling experience and expertise in clinical therapeutic methods.
The EAP operates with a four-stage process:
- Understanding the problem
- Identifying options
- Developing an agreed action plan
- Skills development and application
Counselling services can be provided by phone, Skype or face-to-face.
How much does the service cost and is there a limit?
This service is free to you and eligible persons for up to six sessions per year.
The service provider's role is to provide a short-term intervention service for issues that can generally be dealt with in six or fewer sessions. Further sessions may be made available upon a request to the University from the service provider.
How can I access the EAP?
Appointments can be made via phone or email.
Any eligible person can contact the service provider directly to arrange an appointment without the need for a referral.
Managers, family members or colleagues can suggest a referral to EAP (in confidence) where they become aware of situations developing that EAP could assist with. Although a referral can be suggested, participation in EAP is entirely voluntary.
When can I access these services?
EAP services are available during and after work hours dependent on the provider and location.
Arrangements for time off during working hours to attend sessions will be the same as those which exists between supervisors and employees for any other form of time off work. This may include an application for short leave or sick leave with the provision of the usual certificate requirements where necessary.
The University expects that supervisors would be supportive of employees wishing to use the EAP and, where practicable, provide flexibility for the employee to attend during work time.
Is it confidential?
Be assured that if you use the EAP, discussions with the service provider will remain confidential, although there are a few exceptions to this and they will be explained in the consultation.
Employees may decide that it will assist them if their supervisor is informed about their situation and how it is affecting their work. In such cases the employee must give written permission to the service provider for a specified person to be contacted.
The University receives quarterly reports from EAP providers on general organisational issues and statistics on service uptake. No personal or identifying information is provided.
What if I need longer-term or specialised support?
The EAP is designed to provide short-term, solutions-focused assistance. If it is identified that longer-term counselling or specialist assistance is required, you may be referred to an appropriate specialist. The service provider may, upon referral to the specialist provider, liaise with them and continue to act as point of contact for the specialist provider. The University does not meet the cost for such additional specialist services.
Alternatively, if you have used your six EAP sessions and wish to continue seeing your EAP counsellor it will be at your cost, although your EAP balance will be replenished 12 months after the date of your first EAP session. You may also wish to speak with your general practitioner in regards to long-term strategies or a GP mental health treatment plan.
What if I need urgent support?
These are categorised as:
- Crisis: Where your symptoms are unmanageable, the situation is dire or critical and/or there is potential for harm to self or others. In this situation you will be transferred immediately to a psychologist. Emergency services may also become involved if there is significant and immediate risk to the self or others.
- Urgent: the situation is understood to be urgent but could be managed independently for up to 24 hours. An appointment will booked for the same day or within 24 hours (dependent on time of day). The majority of these appointments are provided via telephone. Reception will advise of the earliest available appointments, on average this is 2-3 hours in metro locations.
The on-call psychologist will respond to all out of hours calls (6pm-8am AWST) and will speak to clients immediately. This phone call is around containing your immediate situation/symptoms before organising an initial EAP counselling session at the earliest available opportunity. If the situation requires escalation the on call psychologist will refer you to the appropriate service.
PeopleSense Manager Assistance Program
Managers at times can face complex situations and demands that affect their ability to manage their employees effectively. This service is designed to support managers in proactively addressing employee issues and to enhance their management and leadership skills. This service can be delivered by phone or in person at a PeopleSense office.
Manager assistance includes the following themes:
- Supporting vulnerable and distressed employees
- Bullying and harassment issues
- Managing team conflict
- Organisational change
- Performance management issues
- Fitness for work issues
- Assertiveness for managers
- Manager coaching (supervision and mentoring)
All employees who act in a supervisory role can access the Manager Assistance Program without this affecting their entitlement for EAP counselling.
UWA can deliver workplace training and development services including stress management, resiliency, leadership and change management which can be tailored to meet the specific needs of an area.
You can review the Wellbeing Calendar to see the list of upcoming events and workshops, or contact the Health and Wellbeing Officer to discuss an area specific workshop or service.
Trauma or critical incident
The manager or supervisor should be aware of the possible emotional impact of a work-related trauma or critical incident and referral options available to employees.
Safety, Health and Wellbeing typically arrange onsite counselling support in consultation with the UWA Critical Incident Management Team following a critical incident. Refer to the Critical Incident Counselling Procedure.
PeopleSense online resource centre
PeopleSense provides a high-quality, web-based platform which includes an online resource centre. UWA employees and clients can access information on the common presenting problems including stress, depression, anxiety and relationship issues.
These articles have been written by PeopleSense's clinical psychologists and are based on the latest scientific evidence.
Please note: cancellation of appointments
- If you cancel your appointment with less than 24 hours notice this will be counted as one of your six funded sessions. The University will still be charged for your non-attendance.